Eyecare Plus Optometrist FAQs

Find answers to your most pressing vision care questions. Want to know more about your eye treatments? Contact your local Eyecare Plus Optometrist today.

Eye health

Do you have a question about eye health and eye conditions, such as how to maintain healthy eyesight and what major eye diseases you should be aware of? Find your answers here.

What is glaucoma?

Glaucoma isn’t a single condition — it’s a group of diseases that damage the optic nerve, the vital communication link between the eye and brain. While there is no cure, regular glaucoma screenings are crucial for early treatment to halt the disease’s gradual and irreversible effects, helping preserve vision and prevent further loss.

What causes watery eyes?

There are many reasons for your eyes to water — you simply may have too many tears or insufficient drainage caused by blocked tear ducts. Your eyes may also become watery to over-compensate for the symptoms of dry eyes. Before the symptoms of excess tears become too severe, it’s important to seek out an optometrist near you for answers.

What are some major eye diseases I should be aware of?
  • Glaucoma: Regular glaucoma screenings are necessary if you’re over 40 — it’s estimated that 50% of those who currently have it think they have healthy eyes. Left untreated, glaucoma can cause total blindness.
  • Diabetic retinopathy: The longer a person has diabetes, the more likely they are to develop diabetic retinopathy, making it vital to control sugar levels. There are often no symptoms in the early stages, making regular diabetic retinopathy screening more important. Only an eye care specialist can detect early damage before it silently progresses, potentially leading to irreversible blindness.
  • Myopia (short-sightedness): By 2050, half the global population will have myopia. Many modern activities, like spending too much time indoors and excessive screen time, make myopia worse. It’s the leading cause of vision impairment in children, and treating it can help address vision-related learning difficulties.
  • Macular Disease: The term ‘macular disease’ comprises a range of conditions, including macular degeneration, that affect the central retina (the ‘macula’) at the back of the eye. It is the leading cause of blindness and severe vision loss in the world. There is no cure, but treatments can slow it down.
What can cause temporary vision loss?

Ocular migraines are the most common cause of short-term, partial vision loss. More rarely, damage to the retina (the wall on the back of your eye) can cause vision loss. Other causes can include a Transient Ischemic Attack (TIA)—a mini-stroke that can disrupt blood flow to the optic nerve and retina, potentially causing symptoms of double vision (diplopia), blurred vision, or the loss of the visual field—and Amaurosis Fugax—sudden, painless temporary vision loss in one eye. If you experience any loss or reduction in vision, it’s important to quickly seek help from a medical professional.

What causes dry eyes?

Dry eye can be generalised as a problem with the quality or quantity of tears. Either a person’s eyes aren’t producing enough tears, or the quality of the tears is inadequate. The reasons for this differ from patient to patient and require tailored eye care. If left untreated, chronic dry eye can cause severe pain and damage the surface of your corneas.

How do I maintain healthy eyesight?

Maintaining your vision care is something you can easily do inside and outside of your optometrist’s office — they include:

  • Remember the 20-20-20 rule. Take a break from your digital screen for 20 seconds every 20 minutes and stare at something 20 feet away.
  • Maintaining ample lighting in workspaces and keeping displays a sufficient distance away from your eyes are some of the best tips for protecting your eyes from screen time.
  • Not smoking
  • Maintaining a balanced diet rich in fruits, vegetables and sources of protein
  • Protect your eyes from UV light.
  • Visiting your optometrists every two years for eye examinations and screening for glaucoma, diabetic retinopathy and other ailments.
How does an optometrist fix presbyopia?

After a vision test, your optometrist may treat presbyopia by prescribing glasses or contact lenses to correct your vision.

Glasses

Do you need to manage your vision care but wonder what types of lens technology and prescription glasses are right for you? Get the answers you need and want here.

How long does my prescription last?
In general, prescriptions for glasses and spectacles are valid for two years. Your optometrist will include the date of issue and expiry on your prescription.
How do I read my prescription?

After your eye examination, and if needed, your optometrist will provide you with a prescription for glasses. It features two columns sharing detailed information about your left and right eye and includes the following information:

  • SPH (sphere): The power of your lens
  • CYL (cylinder): The amount of astigmatism
  • Axis: The direction that the astigmatism power is positioned in the lens
  • ADD: Additional lens power needed for reading
  • Prism: If you have double vision
  • PD: The distance between pupils used to centre the lenses
What is the difference between my glasses prescription and my contact lens prescription?

Contact lenses are worn directly on the eye’s surface, while prescription glasses sit further away, requiring the power of your prescription and eyecare to be adjusted for the difference. Additionally, contact lens prescriptions include other parameters such as brand, size, and lens curvature.

What are bifocal lenses?

Bifocal lenses are specialised spectacle lenses that offer two distinct optical powers within a single lens: distance-vision correction at the top and near-vision correction at the bottom. Designed for convenience, they’re an excellent option for users wanting to seamlessly transition between focal ranges without needing multiple pairs of glasses.

What are multifocal lenses?
Multifocal lenses, also called ‘progressive lenses,’ are advanced eyeglass lenses that incorporate multiple lens powers within a single lens. The prescription in the lens gradually transitions from a distance vision correction at the top of the lens to a near vision correction at the bottom. This helps correct presbyopia and other complex visual needs, conveniently assisting wearers in seeing clearly at varying distances without the abrupt transitions or visible lines that are present in traditional bifocals or trifocals.
What are single-vision lenses?
Single-vision lenses are the most common type of prescription glasses. They are designed with one fixed focus point to correct vision at a single distance. Depending on your specific visual needs, you might need single-vision glasses for tasks like driving (distance vision) or reading (near vision).
What happens if I don’t wear my glasses?
You will experience greater eye strain as your eyes work harder to compensate for your vision reduction. Not wearing glasses may also worsen specific eye conditions in children, such as amblyopia (lazy eye) and strabismus (cross-eyed).
Do you sell prescription sunglasses?
Yes. Your local Eyecare Plus optometrist can provide prescription sunglasses tailored to your vision needs, eye conditions, and lifestyle. Whether for everyday wear, driving, or sports like golf, we offer styles that combine fit, function, and aesthetic appeal. Visit our optical store to find a designer frame that suits you perfectly.
Can I get my glasses adjusted?
Yes, visit our optical store, and our team can adjust your glasses to ensure a comfortable and secure fit. With locations across the country, you can quickly get your prescription glasses and sunglasses serviced — often complimentary.
What’s the best way to clean my glasses?

Microfiber cloths are the best way to clean any tarnishes from your lenses and maintain a clearer view. Avoid wiping them with a T-shirt or a common cloth, which can scratch the lenses over time.

Contact Lenses

Contact lenses are discreet and convenient to wear. Explore some of our most asked-about questions below.

What is a contact lens prescription?
Just like glasses prescriptions, contact lens prescriptions correct vision. However, because contact lenses are fitted on your eye’s surface, they’re tailored to you to include specific measurements, curvature, diameter and lens material — your optometrist will provide these.Just like glasses prescriptions, contact lens prescriptions correct vision. However, because contact lenses are fitted on your eye’s surface, they’re tailored to you to include specific measurements, curvature, diameter and lens material — your optometrist will provide these.
Is my contact lens prescription the same as my glasses prescription?
No — unlike contact lenses, which are fitted on top of your eyes, glasses sit about 12mm away, requiring a different prescription to correct your vision. It also includes extra specifications that would not appear on your glasses script.
Why do I need a contact lens fitting?
A contact lens fitting from a licensed optometrist is essential — they’re a medical device legally required to be adequately fitted to each eye without causing harm. Consulting an eye specialist at any of Eyecare Plus’ nationwide locations ensures you’ll be matched with a prescription that matches your needs and gives you comfortable wear.
How do I put contact lenses in my eye?

Fitting your contact lens is easy once you become accustomed to the technique. Follow these simple steps:

  1. Wash and dry your hands thoroughly.
  2. Place a single contact lens on your finger — it should look like a little bowl. If the edges flare out, the lens is inside out and needs to be repositioned.
  3. Lift your upper eyelid and pull down your lower lid with your other hand.
  4. Look up and gently bring the lens to your eye.
  5. Release and blink.
  6. Repeat these steps for your other lens.

Your Eyecare Plus Optometrist will guide you during your consultation to ensure you feel comfortable and confident wearing them from your first day to every occasion after.

How do I take out my contact lenses?

Removing your contact lenses is easy — follow these easy steps:

  1. Wash and dry your hands thoroughly.
  2. Gently bring the tip of your index finger to your eye and slide the lens down.
  3. Gently squeeze the contact lens between your thumb and finger and draw it away.
  4. Repeat for your other eye.

During your consultation, your Eyecare Plus Optometrist will guide you through quick and effortless removal techniques to help you feel confident and comfortable wearing contact lenses.

Are contact lenses safe to wear?
Yes, contact lenses are safe to wear — about 125 million people worldwide wear them. You can easily order contact lenses through your local Eyecare Plus Optometrist.
How do I clean my contact lens?
  1. Wash and dry your hands thoroughly.
  2. NEVER use tap water. Instead, squeeze a few drops of contact lens disinfecting solution into the palm of your washed, clean hand.
  3. Gently rub the lens with one finger and rinse the lens with a little more solution.
  4. Return it to your clean contact lens case and repeat with the other lens.
Can I use tap water to clean my contact lenses?
No — you should NEVER use tap water to clean contact lenses or your lens cases.
Can a contact lens get stuck behind my eye?

No — a contact lens cannot get stuck behind your eye. The conjunctival membrane that covers the white of your eye is continuous with the inside of your eyelid, creating a barrier that prevents the lens from slipping behind or becoming lost.

Can I wear contact lenses when I play sports?
Absolutely! Optometrists recommend wearing contact lenses over glasses for sports and other physical activities. However, you should avoid wearing them for water sports.
Should I wear contacts when swimming?

No, it is best to wear ready-made or customised prescription goggles when swimming. Consult an eye specialist at Eyecare Plus about how they can help you.
However, if you are wearing daily contact lenses you can wear them paired with googles and throw the lens away after your swim. If you are swimming in the sea, close your eyes when going through waves to reduce the risk of losing the contact lens.

Children's eyecare

When should my child have their first eye test?
It’s recommended that children have their first comprehensive eye examination between 3 and 5 years of age or sooner if they show any signs of vision problems. They’re not only important for observing your children’s vision development milestones — early testing is essential for detecting and addressing vision-related learning difficulties before they can develop into prolonged issues.
How often should kids get their eyes tested?

Children should have an eye examination every 1 to 2 years, depending on their visual health. Kids with existing vision problems or a family history may need more frequent checks.

What are signs that my child might need glasses?

Poor vision in children can sometimes be mistaken for difficulty in concentrating or understanding the classroom material. If your child displays any of the following signs — or if a teacher raises concerns — it may be time to consult an eye specialist at Eyecare Plus:

  • Squinting or rubbing eyes
  • Sitting too close to screens or books
  • Complaints of headaches or tired eyes
  • Poor performance at school
  • Difficulty seeing the whiteboard
What is myopia, and how does it affect children?
Myopia, or short-sightedness, is a common visual condition where distant objects appear blurred while close objects remain clear. It’s becoming more common in children, often beginning around school age. Early detection and treatment with a personalised children’s eye care plan can help slow its progression and protect long-term vision.
Can children’s eyesight improve on its own?
Some visual issues, like mild focusing problems, may improve with age, but conditions like myopia, hyperopia (long-sightedness), or astigmatism typically require correction and vision therapy. It’s essential to see your optometrist regularly for check-ups to ensure any changes in vision are properly managed.
Is too much screen time harmful for kids’ eyes?
Yes. Extended screen time can lead to digital eye strain, dry eyes and contribute to myopia progression. To best manage your children’s eyecare at home, school and elsewhere, our optometrists encourage taking regular breaks using the 20-20-20 rule and outdoor play to balance near and far focusing.
Does Medicare in Australia cover children's eye tests?
Yes. Eye tests for children are generally bulk billed through Medicare, which means they are free at participating optometrists. Visit our optical store to learn how we can help manage your children’s eyecare.
What are the treatment options for myopia in children?

Depending on the severity, the vision therapy recommended, may include:

  • Prescription glasses or contact lenses
  • Ortho-K — overnight contact lenses
  • Myopia control lenses such as MiYOSMART or Stellest
  • Low-dose atropine eye drops

Your optometrist can advise the most suitable approach for your child after reviewing the results of their most recent eye examination.

What are some ways to keep my child’s eyes healthy?

Your children’s eye care includes more than prescription glasses and contact lenses, we suggest:

  • Encouraging daily outdoor activity
  • Limiting screen time and promote breaks
  • Providing a balanced diet rich in nutrients like vitamin A and omega-3s
  • Ensuring good lighting while reading or completing homework
  • Getting regular eye check-ups
What if my child refuses to wear glasses?

It’s not unusual for children, especially younger kids to resist wearing prescription glasses at first — let alone consistently. To ease this transition, allow your child to pick their own pair from a selection you’ve previously chosen that are known for their durability.

By involving them in choosing their frames, they can foster a sense of ownership. It also helps to gently explain how glasses improve their vision, making everyday activities like reading, playing, and learning clearer and more enjoyable. With patience and encouragement, most children adapt well over time.

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